Frequently Asked Questions
Everything you need to know about your KINTO experience.
What materials are used in KINTO products?
We use high-quality heat-resistant glass, durable stainless steel, and BPA-free plastics to ensure longevity and safety for everyday use.
Are your products dishwasher and microwave safe?
Most of our glass and ceramic items are dishwasher and microwave safe. However, products with metallic finishes or wooden components should be hand-washed only. Please check the product-specific care instructions on the packaging.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary depending on the destination and customs processing.
What is your return policy?
We accept returns for unused items in their original packaging within 30 days of purchase. Please note that shipping costs for returns are the responsibility of the customer unless the item arrived damaged.
Do you offer wholesale opportunities for cafes or retailers?
Yes, we partner with various businesses globally. Please contact our wholesale department through our dedicated contact form to receive a catalog and pricing details.
How do I care for my KINTO wooden accessories?
To maintain the natural beauty of wooden trays and lids, wipe them with a damp cloth and dry immediately. Avoid soaking them in water or placing them in the dishwasher.